Competition & Consumer Law

We advise clients on compliance with competition and consumer laws, including the Australian Consumer Law.  Whether you need assistance with bringing or defending claims for breaches of competition and consumer laws, we have the requisite experience to assist you in obtaining a favourable outcome.  Bringing claims against businesses making false or misleading representations to consumers is one of the main areas we have assisted clients with.

Another increasing problem these days is the failure of a product you purchased within or outside the manufacturer’s contractual warranty period.  Often, you believe that you should be able to get a refund or replacement but the retailer or manufacturer will resist you, even though you may have a legitimate right to obtain a full refund or replacement.  This may occur with a major appliance, such as a refrigerator, or a motor vehicle.

We have seen numerous cases where the retailer or manufacturer in that circumstance will deny your basic consumer guarantees which are enshrined in the Australian Consumer Law.  Do not let them give you the run around and make sure you stand up for your rights.  We can assist you in dealing with your retailer, supplier or manufacturer to hold them to account.  This may include taking proceedings in a Tribunal or court.

We can assist you with:

  • Claims for breach of the Australian Consumer Law, including:

    –   Breach of consumer guarantees (e.g. major failure of an appliance or motor vehicle)
    –   Misleading & deceptive conduct
    –   False & misleading representations
  • Court proceedings or NSW Civil & Administrative Tribunal (NCAT) proceedings in relation to competition and consumer issues claims
  • ACCC or Fair Trading complaints, inquiries or prosecutions